We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item* must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for the shipping cost for the return of the items except where a wrong item or a defective item has been sent.
(* please see below for sauna tent queries)
To start a return please contact email@example.com. If your return is accepted, we will send you an RMA number and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are confident that you will love your new outdoor sauna tent. In the rare event this is not the case, please reach out to allow us to do our best to resolve the issue. If that is not possible, we will provide a refund on products in the first 30 days after the original date of purchase.
We do not refund shipping charges on the original order or for return shipping costs.
Wild Moose will replace or repair, at its option, any product or component found to be defective. The limited warranty does not apply if the product is damaged by improper use, accident, unauthorized repairs or modifications, or normal wear and tear expected over the course of the product's life.
To obtain warranty or return service please email us at email@example.com
A defect in materials and workmanship is defined as a manufacturing flaw which prevents the product from functioning as intended. Minor cosmetic variations and blemishes do not necessarily qualify.